Privacy Policy

ROSE LOS ANGELES’S PRIVACY POLICY

This Privacy Policy was last updated on June 26, 2024

This privacy policy (“Privacy Policy”) describes how [COMPANY] and its respective subsidiaries, parents and affiliates (collectively, “[Rose Los Angeles]” or “Company” or “we” or “us” or “our”), collects, stores, and uses personal information through the following websites and online applications [www.roselosangeles.com, @rose_losangeles, @rose_los_angeles] as well as any other media form, media channel, or any of our past, present or future websites related or connected thereto (collectively, the “Site”), and any content, information, functionality, products or services supplied by or on behalf of us through the Site (collectively, the “Services”). This Privacy Policy has been compiled to explain how information, including personal information, is collected or used. By accessing, browsing, or otherwise using the Site, you agree to our collection, storage, use and disclosure of your information, as described in this Privacy Policy and the Terms of Service.

All updates to this Privacy Policy are noted at the top of this page, with time-date reference for your convenience. [COMPANY] reserves the right in its sole discretion to amend this Privacy Policy at any time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes so please check the policy periodically for updates. This Privacy Policy applies to information we collect through the Site as well as any of our other websites that post this Privacy Policy. This Privacy Policy does not apply to websites that post different privacy policies or statements.

PRIVACY OF CHILDREN

Our Site and Services are not intended for children or persons under the age of 21. Children or persons under the age of 21 are not allowed to use our Site and Services. If we learn or have reason to suspect that a user is under age 21, we will promptly deactivate that user’s account (“User Account”) and delete any personal information collected in connection therewith. If you believe we might have any information from or about a child or person under the age of 21, please contact us at [rose].

What is Personal Information?

For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, is capable of being associated with, or could be linked, directly, or indirectly, with a particular individual or household. Personal information does not include publicly available information.

What Information is Collected?

Information You Give Us. When you contact us or opt in by registering on the Site and creating a User Account, utilizing our Services, registering to receive alerts or other information via email we may collect your‎ age, location information, email address, phone number, as well as other information, including demographic information such as gender, that you directly give us. We collect your personal information for the purposes described in this Privacy Policy.

Information Automatically Collected. We may automatically log information about you and your computer or mobile device when you access the Site. For example, when visiting our Site, we may log your computer operating system type, browser type, IP address, geolocation information, referring website from which you accessed the Site, pages you viewed on the Site, how long you spent on a page on the Site, access times and information about your use of and actions on our Site. We may collect device information about your mobile device. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends and to learn more about the demographics of our users. Such third-party service providers may use data collection tools to compile reports and provide us with other services in connection with the Services. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request us to delete.

Cookies. We may use cookies from time to time. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future.

We may use cookies to:

Understand and save users’ preferences for future visits; and

Compile aggregate data about Site traffic and Site interactions in order to offer better Site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Because each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your Site experience more efficient may not function properly or otherwise be available to you.

Pixel Tags and other similar technologies. Pixel tags (which also may be referred to as “web beacons” or “clear GIFs”) are small images that we (or our licensees or other third party service providers) may use in connection with the Services so we may provide you with access to the Services, track our Services users’ actions and other similar purposes including to evaluate marketing campaigns. The type of information collected by Pixel tags may include the pages and links accessed by you as well as your IP address and other information about the device you used to access the Services.

How Do We Use Your Information?

We use the information and personal information provided by you to provide Services and to manage our business operations. We may use your personal information we collect from you to:

Improve our Services, functionality, and overall user experience on the Site;

Deliver our Services to you;

Better cater and market to our users, as well as learn about preferences and usage habits;

Respond to customer service requests, comments and questions;

Send periodic emails, notifications, and text messages regarding our Services;

Follow up with you after correspondence (live chat, email, or phone inquiries);

Provide marketing and promotional information;

Communicate about our partners’ products and services;

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal -activity; or prosecute those responsible for that activity;

Troubleshoot technical difficulties and errors;

Link or combine user information with other personal information;

As permitted or required by applicable law or regulatory requirements; and

For any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

Who Do We Provide Your Information to?

Except as disclosed in this Privacy Policy, we do not disclose your personal information to any companies not part of [COMPANY] or its parent, subsidiaries, affiliates, or related entities. In no event will we ever sell or rent any identifying personal information, except in the form of aggregate consumer information, as described below. We may, however, share your personal information as follows:

We may share personal information for legal, protection, and safety purposes.

We may share information to comply with laws or as permitted by laws.

We may share information to respond to lawful requests and legal processes.

We may share information with other companies and brands owned or controlled by [COMPANY], including our subsidiaries.

We may share information to protect the rights and property of [COMPANY], our agents, customers, and others. This includes enforcing our agreements, policies, and Terms of Service.

We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any other person.

We may share your personal information with vendors, service providers, contractors and agents in connection with the performance of services on our behalf. These service providers are prohibited from using your information except as needed to perform our work or as required by law.

We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

Social media platforms and networks such as Facebook, Twitter, TikTok, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our Services (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies—for more information about what information is shared or collected, and how it is used, see the applicable social media company’s privacy policy.

We may share personal information for any other purpose disclosed by us when you provide the personal information.

We may also share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with managing our relationship with you, including trusted third parties that provide services to us or on our behalf. For example, we may share your personal information from time to time with third-party information technology, data processing, and call center service providers so that we may operate our business.

Finally, we may also sell, rent, or share aggregate consumer information (i.e., anonymized summary data) with others for their own uses. Specifically, if you create a User Account, we may sell, rent or share certain aggregate consumer information that we compile using personal information collected about you and other users. This aggregate consumer information will never include your name, phone number, email address, or mailing address. We may sell, rent or share this aggregate consumer information with our partners and other companies for their own marketing, product development, research, or other uses.

We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.

Security and Protection of Your Personal Data

We take the security of your personal information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for circumvention of any privacy settings or security measures.

Whenever we collect personal information, that information is encrypted and transmitted in a secure way. We will not ask you to provide payment card information (such as credit card number, expiration date, CVV, and billing address) through the Site. However, if a third-party service you have found through the Site collects such payment card information or any information from you, you should ensure that information is encrypted and transmitted in a secure way.

We are dedicated to protecting all personal information to the greatest extent possible. However, if you create a User Account, you are responsible for maintaining the confidentiality of your personal information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your User Account. If you learn of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody, you should notify us immediately.

Changes to This Policy

If we make changes to this Privacy Policy, we will post the updated Privacy Policy on the Site. We may also send emails to any user who has created a User Account containing a link to the revised Privacy Policy.

Consent

By using our Services, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy. You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be addressed to orders@roselosangeles.com. Please note that in some circumstances, withdrawing or changing your consent to certain uses of your personal information may affect: (i) our ability to provide you with the Services you request; and (ii) your ability to access to the Site.

Please refer to the Terms of Service, which incorporates this Privacy Policy by reference, for instructions regarding opting out of receiving push notifications, text messages, and emails from [COMPANY]. Additional information regarding your rights with respect to the collection of your personal data is included below.

Updating Your Personal Information

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. You may update your account information by emailing us at orders@roselosangeles.com and providing your updated contact information like name, email or address.

In some circumstances we may not agree with your request to change your personal information such as when we cannot verify your request, when we need to complete a transaction, for certain business security practices, to comply with legal obligations, exercise legal claims or rights, or if the information is not considered personal information under state privacy laws. In such cases, we will instead append an alternative text to the record in question.

Access to Your Personal Information

Subject to applicable laws, you can review, verify or correct your personal information. Please review the information in the “Your Rights” section below regarding your rights with respect to the collection of your personal data or contact us at the email below for further details.

In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Your Choices About Data We Collect and How to Opt Out

You have a choice about how we use your personal information. Although you cannot opt out of all data collection when you visit our Site and use our Services, you can limit the collection, use, and sharing of your personally identifiable information. Please note that this may affect your ability to access certain Services. You may opt out at any time by contacting us at hello@roselosangeles.com

Do Not Track Signals

We honor do not track signals and do not track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Your Privacy Rights

With respect to the collection of your personal information, you have the following rights with respect to your personal information. The right: (1) to update or amend personal information that we have collected about you if it is inaccurate or incomplete; (2) to request that we disclose the personal information that we hold about you; (3) to request the categories of sources from which your personal information is collected; (4) to request the categories of third parties with whom we share personal information; (5) to request the commercial purpose for collecting your personal information; (6) to request the categories of personal information sold and the categories of third parties to whom the personal information was sold; (7) to request that we delete or restrict personal information; (8) to object to the processing of your personal information with respect to direct marketing purposes; and (9) not to receive discriminatory treatment for the exercise of your privacy rights. You also have the right to designate an Authorized Agent to make a request on your behalf.

If you are a California resident, you have the right to request this information up to two times in a 12-month period. You have the right to designate an authorized agent to make a request on your behalf. To request this information, please contact us at hello@roselosangeles.com or the mail address set forth in the section entitled “Contact Us” below. Requests must include “Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email, telephone number, or mail address

We do not sell, trade, otherwise transfer your personal information outside of the situations detailed above, so we do not have an opt-out. If you have questions about these practices, please contact us at hello@roselosangeles.com

Your European Privacy Rights

If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Services. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Services. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

To exercise any of these rights, contact us at the address set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including, as necessary, to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

If you have any issues with our compliance, you have the right to lodge a complaint with a European supervisory authority.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under the California Consumer Privacy Act. Unless permitted by the Act, we will not:

Deny you products or Services.

Charge you different prices or rates for products or Services, including through the use of discounts or other benefits or imposing penalties.

Provide you with a different level or quality of products or Services.

Suggest that you will receive a different price or rate for products or Services or a different level or quality of products or Services.

Accessibility

Individuals who need assistance accessing this Privacy Policy or need technical or customer support in an alternative format can do so by contacting us at the email address hello@roselosangeles.com

Terms of Service

This Privacy Policy is subject to the Terms of Service, a copy of which is available here. It is important that you read the Terms of Service, as where there is a conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall prevail.

Contact Us

If you have any questions or requests relating to this Privacy Policy, please contact:

Rose Los Angeles

Address: 413 10th Street, San Francisco, CA 94103

Phone: 415-429-0369

Email: hello@roselosangeles.com